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Privacy Policy

At Gift It Now, we use leading security technology and procedures that are regularly reviewed and updated in accordance with new or revised legislation and technological advancements, to ensure the confidentiality and security of your information.

(TicketMates Australia Pty Ltd)

At Gift It Now, we are committed to protecting the privacy and security of any Personally Identifiable Information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how we handle and protect your PII in accordance with commonly accepted privacy principles. This policy was last adjusted on 25 May, 2018.

We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to info@giftitnow.com.au or sent via postal mail to: TicketMates Australia Pty Ltd, 36/46 Cavill Avenue, Surfers Paradise, QLD, 4217.

General Summary

What information we collect

Gift It Now boasts no booking or credit card fees. The price of the experience gift voucher you see listed on the website is the price you pay at checkout.

How we use your information

We use your PII only for the purpose of providing our services and communicating with you in relation to bookings/purchases and deals unless you have opted in to our promotional mailing list.

Who we share your information with

We do not disclose any information about customer bookings or purchases to anyone except the experience supplier and card payment services providers.

How you control and access your information

We believe that site visitors and customers should have control over the collection and use of their PII.

How we protect your information

To ensure the confidentiality of your PII, we use leading security technology and procedures that are regularly reviewed and updated.

What Information Does Gift It Now Collect?

In an effort to keep our service as simple and easy as possible, we do not create, use or store profiles of our customers unless they have purposefully created a Gift It Now profile at or prior to checkout. We only record PII and other information that we reasonably require to do business with you. On all Gift It Now pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you request. For those that have opted into receiving Gift It Now's electronic newsletter, their contact information will be stored and handled in a secure and professional manner and used only for email newsletter communications.

We collect PII when you:

  • Make a booking or purchase: We collect your full name, postcode, email address and phone number each time you make a booking or purchase with TicketMates. We will also collect credit card information, including card number, card type, security number, cardholder name and expiry date to pay for accommodation purchased through Gift It Now. We also require the name and postal address of the intended gift recipient, if purchasing a Gift It Later gift pack.
  • Redeem a gift voucher: For gift recipients redeeming a gift voucher, you will be asked to provide GIft It Now with your first name, last name, email address, country, postcode, phone number and information of the experience you're redeeming including your preferred date and time. This information is used to contact the redeemer about their experience voucher redemption and book them into their desired experience. If they opt in for the Gift It Now email newsletter, they will begin receiving communications from Gift It Now's marketing department.
  • Sign up to an account: When you sign up to a Gift It Now account, your information including name, email address, and country will be stored securely for future purposes. This information is supplied by you and accessed by you at checkout when logged into your Gift It Now account.
  • Subscribe to our newsletter: Gift It Now collects email addresses, names, postcode and country, as well as communications preferences from people who elect to subscribe to the Gift It Now newsletter.
  • Surveys, promotions and competition information: Occasionally, we may offer site visitors, newsletter recipients or social media fans an opportunity to participate in a survey, promotion or competition. The PII we collect when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address. The use of this information will be explicitly stated in the competition, promotion or survey terms and conditions, and only if the participant opts into receiving email communications, will they be added to the GIft It Now email newsletter database.
  • Submit a review: We collect your name or other identifier nominated by you and your comments when you submit a review to us. The review you submitted will be published by Gift It Now on the appropriate product page at the discretion of Gift It Now.
  • Contact Gift It Now: We collect PII such as your full name, email address and/or telephone number and feedback whenever you submit an enquiry or suggestion, provide feedback or comments or request assistance with a booking or purchase. This information will only be used for the purpose of communicating with the customer and the appropriate staffers from Gift It Now.

Other Information we Collect:

  • Statistical information: When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any PII.
  • Cookies: We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our web pages and newsletters. We collect information on the web pages and newsletters visited by our customers to help us continue to improve our services. Cookies are pieces of information that our web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many websites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer. You can delete cookies from your computer at any time (see your internet browser's help menu for more information); however, this will remove all cookies and not just those associated with the TicketMates Australia site. You can individually remove a cookie that connects a property to your shortlist by clicking the remove option when the property appears in your shortlist.

How does Gift It Now use my Information?

We use your PII only for the purpose of providing our services and communicating with you in relation to bookings or purchases and deals. Information collected on the Gift It Now site may be used to:

  • Purchase Gift It Now products or services: Information collected when you purchase from us is used to charge your credit card and deliver your booking or purchase confirmation electronically. We may contact you about your booking or purchase with related offers from us or our partners we think may be of interest to you. We may also contact you about your purchase for customer service and feedback purposes, to make any changes or cancellations to your booking or purchase.
  • Display your details when you next book with us: We will only display your details if you have ticked 'Remember my details for next time' while making a booking or purchase with us and created a Gift It Now account. This is done to reduce the information you need to type when you next make a booking or purchase. Your full name, email address, and country are the only details stored when you select this option. We will also add any experiences you attempt to purchase to your account purchase history for easier future access.
  • Send newsletter email: We will only send newsletters to people that have opted in to receive them. Our newsletters provide information about sale items, feature items, giveaway and content. We use the individual preferences provided to us by newsletter subscribers and their interactions within our newsletters to tailor the relevance of our newsletter content.
  • Reviews: We use the customer name or other identifier nominated by the customer and the review provided. This information is stored in TicketMates Australia and is published on the appropriate product page.
  • Respond to your questions or suggestions: We will use your email address and/or telephone number to contact you when you submit a question or suggestion.

Who does Gift It Now share my Information with?

We do not disclose any information about customer bookings or purchases to anyone except in the following circumstances:

  • Experience suppliers: We provide the guest name, telephone number and (in exceptional circumstances only) email address for each booking made to the relevant experience supplier. Our experience suppliers require this information for the booking and may use it if they need to contact you about the booking or purchase. Although we offer experiences from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose experience you purchase on our website.
  • Service providers: We work with an online payment gateway provider and fraud detection provider to enable secure credit card transactions on Gift It Now. We provide credit card information (where applicable) relating to bookings or purchase to enable them to process and screen the payment on our behalf.
  • Legal obligations: We may be required by law to disclose information you provide us with for the purposes of obtaining products or services from Gift It Now. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.

How do I Control and Access my Information?

We believe that site visitors and customers should have control over the collection and use of their PII. Here's how you can control and have access to your information:

  • Newsletter subscription and unsubscription: If at any time you would like to either change your email address with us, update your newsletter preferences or unsubscribe from our newsletter you can by updating your profile following the link in the newsletter or clicking the unsubscribe link also in the newsletter.
  • Booking and Purchase information: If at any time you would like to alter the PII you provided us in your booking or purchase, please contact us.
  • General: If at any time you want to inquire about any of your PII that we store, please contact us.

How does Gift It Now Protect my Information?

To ensure the confidentiality of your PII, we use leading security technology and procedures that are regularly reviewed and updated in accordance with new or revised legislation and technological advancements.

We have also obtained a digital certificate from Thawte Server CA (part of the VeriSign group), an industry leader in the protection and management of data transmission.

Our systems are configured with industry standard data encryption and firewall technology. When you send PII to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.